No
Third Wave law firm should be without VoIP as its chief source of
communication. If you are trying to compete without this service you are likely operating without many valuable services and you are paying too much for your phone and faxing services. So I would like to
introduce you to the service.
Internet
Voice, also known as Voice over Internet Protocol (VoIP), is a technology that
allows you to make telephone calls using a broadband Internet connection
instead of a regular (or analog) phone line. Some services using VoIP may only
allow you to call other people using the same service, but others may allow you
to call anyone who has a telephone number - including local, long distance,
mobile, and international numbers. Also, while some services only work over
your computer or a special VoIP phone, other services allow you to use a
traditional phone through an adaptor.
VoIP
converts the voice signal from your telephone into a digital signal that
travels over the internet then converts it back at the other end so you can
speak to anyone with a regular phone number. When placing a VoIP call using a
phone with an adapter, you'll hear a dial tone and dial just as you always
have. VoIP may also allow you to make a call directly from a computer using a
conventional telephone or a microphone.
Depending on the service, one way to place a VoIP call is to pick up your phone
and dial the number, using an adaptor that connects to your existing high-speed
Internet connection. The call goes through your local telephone company to a
VoIP provider. The phone call goes over the Internet to the called party's
local telephone company for the completion of the call. Another way is to
utilize a microphone headset plugged into your computer. The number is placed
using the keyboard and is routed through your cable modem.
A broadband (high speed Internet)
connection is required but most in-home or solo practitioners already have
broadband. This can be through a cable modem, or high speed services
such as DSL or a local area network. You can hook up an inexpensive microphone
to your computer and send your voice through a cable modem or connect a phone
directly to a telephone adaptor.
Some
VoIP providers offer their services for free, normally only for calls to other
subscribers to the service. Your VoIP provider may permit you to select an area
code different from the area in which you live. This means you may not incur
long distance charges if you call a number in your area code regardless of
geography. It also means that people who call you may incur long distance
charges depending on their area code and service. Some VoIP providers charge for a long
distance call to a number outside your calling area, similar to existing,
traditional wireline telephone service. Other VoIP providers permit you to call
anywhere at a flat rate for a fixed number of minutes.
Where
VoIP may represent modest savings to some large law firms due to the technical
issues such as special VoIP telephone units and integration into the firms’
in-house network, the savings tend to be pretty substantial to Third Wave
lawyers and solo practitioners who do not need this type of integration or
specialized equipment.
Depending upon your
service, you might be limited only to other subscribers to the service, or you
may be able to call any phone number, anywhere in the world. The call can be
made to a local number, a mobile phone, to a long distance number, or an
international number. You may even utilize the service to speak with more than
one person at a time. The person you are calling does not need any special
equipment, just a phone.
Because VoIP is digital, it
may offer features and services that are not available with a traditional
phone. If you have a broadband internet connection, you need not maintain and
pay the additional cost for a line just to make telephone calls.
With many VoIP plans you
can talk for as long as you want with any person in the world (the requirement
is that the other person has an Internet connection). You can also talk with
many people at the same time without any additional cost.
One of the big advantages
for the home office of solo practitioner is that you may be able to use your
VoIP service wherever you travel as long as you have a high speed Internet
connection available. In that case it would work the same as from your home or
business.
There is a misconception
among some that you cannot use your computer while you are making or receiving telephone
calls. This is not true with broadband.
There are disadvantages as
well. For example, some VoIP services
don't work during power outages and the service provider may not offer backup
power. Not all VoIP services connect directly to emergency services through 911. VoIP providers may or may not offer directory
assistance/white page listings. However, these disadvantages tend to be
overstated or easily corrected. For
example, most VoIP providers now provide access to local 911 service. You merely have to go online and identify the
address identified with the VoIP call. Further, most white page listings are available using free internet
databases.
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