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A great post, as always, Chuck!

I use a virtual receptionist (www.CallRuby.com) for one reason: I was losing potential clients who didn't want to leave a voicemail. Between court, meetings and phone calls, there's a lot of time each day that I'm not available for incoming calls. I found that some people would call, get my voicemail prompt, and just hang up.

I still get an occasional caller who doesn't leave a message, but most of them do. And everyone gets the option of my voicemail if they prefer that.

Andrew

Julie A. Fleming

It's a shame to see another job replaced by computers, but you're right that it's no longer necessary to have a receptionist. More significantly, I think your point about answering your own phones is right on the money. A potential client who can't reach you will probably just call another lawyer or two and decide to hire the one who's available.

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